一、购买了保险的包裹，保险收费与赔偿按深圳国际货运代理有限公司“保险服务”介绍条款执行。 二、没有投保的包裹按以下条款理赔： (1)对于少件、缺货、破损的邮包 如收件人收到的邮包重量、数量、件数不符、破损的邮包，请收件人收到包裹24小时内向目的地DHL的反馈丢失或破损情况。并在7个工作日内将收件人在当地登记的备案号提供给我司，以便向DHL的调查索赔。如经DHL核实后，最高赔偿为免运费，赔偿包裹的申报价值，最高不超过100USD，部分破损或丢失需按实际丢失数量占总数的百分比赔偿，但最高赔偿不超过USD100。 (2)由于海关抽查造成的邮包丢失 邮包在经过海关时，海关打开邮包检查，可能导致邮包丢失、邮包内物品(全部或部分)丢失、或被海关扣押。不承担由此带来的任何责任。 Logistics Co. Ltd. in Losangeles, New York, Chicago, Atlanta, Memphis, Cincinnati, Denver, Nashville, Houston, Philadelphia have C-TPAT certification by the local customs clearance, cooperation for many years. Customs credit record is good. *The standardization of customs clearance process: implement shipping to Hong Kong customs clearance; cargo manifest is sent to implement Customs clearance; since the purchase of the customs manifest system docking services to support the customs clearance inspection real-time status updates; *Standardized customs clearance document review process to avoid potential risksincluded Shenzhen Tops Rail International Transportation Co., Ltd. And Tops Rail International (Hong Kong) Co., Limited. Professional on international railway transportation, international road transportation, sea+rail+road combined multi modal transportation, international land bridge transportation, shipping forwarder and relevant value added service. Tops-Rail management team has 12 years experience in logistics field especially on international railway transportation, visited Kazakhstan, Uzbekistan, Russia, Mongolia and Vietnam many times, very familiar with the railway transportation and CIS trade convention, we are the expert in the railway transportation field. We also owned a internationalized and qualified business team, owned reliable agency network both China and CIS countries, owned advanced transportation business management system, we respect and easy understand client’s request, Tops-Rail is your idea logistics partner.